Last updated: 22 January 2026

At VeraComfort, your privacy is important to me. This Privacy Policy explains how I collect, use, store, and protect your personal information when you visit or make a purchase from www.veracomfort.co.za (the “Site”).

If you have any questions or concerns, you can always contact me at support@veracomfort.co.za.

By using my Site, you agree to the practices described in this policy. If you do not agree, please discontinue use of the Site and my services.

1. Information I Collect

I collect personal information that you voluntarily provide to me, as well as certain information that is collected automatically when you use my Site.

Information you provide

This may include:

• Your full name
  
• Email address
  
• Billing and shipping address
  
• Phone number
  
• Payment-related information (processed securely by trusted third-party payment providers)
  

Information collected automatically

When you visit the Site, I may automatically collect:

• IP address
  
• Browser type and device information
  
• Operating system
  
• Pages viewed and browsing activity
  

This information helps me improve website functionality, security, and user experience.

Cookies and similar technologies

I use cookies and similar technologies to enhance functionality and personalise your experience. More details can be found in the Cookie Policy.

2. How I Use Your Information

I use your personal information to:

• Process and fulfil orders
  
• Communicate with you about purchases, shipping, or customer support
  
• Send promotional communications (only with your consent)
  
• Improve and personalise the website and services
  
• Detect and prevent fraud or security issues
  

The legal bases for processing your data include contractual necessity, legitimate business interests, consent, and legal obligations.

3. Sharing Your Information

I do not sell your personal information.

Your data may be shared only when necessary:

• With trusted service providers such as payment processors, shipping partners, and email/SMS platforms
  
• To comply with legal obligations, court orders, or government requests
  
• In the event of a business transfer, such as a merger or sale of assets
  

Any third parties I work with are required to protect your personal information.

4. Data Retention

I keep your personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law. When data is no longer needed, it is securely deleted or anonymised.

5. Data Security

I take appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is completely secure. You share your information with me at your own risk.

6. Your Privacy Rights

Depending on your location, you have the right to:

• Request access to the personal data I hold about you
  
• Request correction of inaccurate or incomplete data
  
• Request deletion of your personal data, subject to legal requirements
  
• Withdraw consent for marketing communications at any time
  

To exercise any of these rights, please contact me at support@veracomfort.co.za.

7. SMS Marketing & Communications

If you choose to opt into my SMS marketing service, you consent to receive:

• Order updates and shipping notifications
  
• Abandoned checkout reminders
  
• Promotional offers and review requests
  

Opt-in data and consent for SMS messaging are not shared with third parties, except for trusted messaging partners strictly necessary to operate the messaging service.

The Site may use cookies to track shopping cart activity, including abandoned checkouts, to determine when to send reminder messages via SMS.

8. Cookies and Tracking Technologies

Cookies help me to:

• Remember items in your shopping cart
  
• Improve site functionality
  
• Analyse website traffic and usage
  

You can manage or disable cookies through your browser settings. For more information, please review the Cookie Policy.

9. Children’s Privacy

My services are not intended for individuals under the age of 16. I do not knowingly collect personal information from minors. If I become aware that such information has been collected, it will be deleted promptly.

If you believe personal information from a minor has been collected, please contact me at support@veracomfort.co.za.

10. Updates to This Policy

I may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. I encourage you to review this policy regularly.

11. Contact Me

If you have any questions about this Privacy Policy or how your data is handled, feel free to contact me:

Email: support@veracomfort.co.za
Website: www.veracomfort.co.za